EdealBargains Limited Warranty Policy
Postage:
1. We are not liable/responsible for lost or damaged articles in post.
2. You must purchase insurance to protect your items 100%.
12 months warranty on:
1. Electric bike motors, with internal controllers & gearbox 200-500 Watt models.
2. Electrical bicycle motors 24-48 volts 650w-3000 Watts (External controller models only)
3. LiFePO4 battery systems 12-300 Volts 10-300Ah all cell types with BMS installed.
90 Days warranty on:
1. LiFePO4 B.M.S. (Battery monitoring system.)
2. LiFePO4 battery chargers 24v-48volts.
3. Twist grip throttles all model electric bike kits.
4. External controllers all models for all sizes 24-48 volts motors.
30 day warranty on:
1. Wiring/plugs/connectors.
2. LiFePO4 or Nimh battery cells without BMS.
To prevent voiding of warranty please be aware of:
1. Please do not leave the electric bicycle or LiFePO4 battery system out in
the weather or ride in rain to avoid any water damage occurring.
2. If original wiring or plugs are changed in any manor.
3. If 1000-3000w 48v (BADBOY) motor kit is used on 26" wheels with other than our stage 2
system or
(7/8sp internal hub with 23T or above external cogs) please ask if your cog set is correct.
4. If battery systems are dropped or involved in a crash.
5. If battery is short circuited in any manner.
6. Do NOT over-discharge battery below 2.3v per cell with no B.M.S. installed
7. Do NOT leave battery in discharged state...always charge after every use
8. Do NOT leave battery plugged in to motor when not in use to avoid draining battery
9. If fuse is blown from incorrect usage on items (eg: battery chargers.)
10. If external/internal controllers are overloaded or over-heated for any reason.
11. Motor kits installed on incorrect bikes so check 1st.
warranty claims procedure:
1. Customer must use a qualified technician to diagnose the faulty part(s) to be repaired.
(Please post parts direct to us if you are local in Brisbane)
2. Customer must send back with post costs at customers expense to & from only the part(s) at
fault to be repaired. We may also replace parts with brand new parts if we choose.
3. If the returned item(s) is found to be in working condition a $65 fee will be incurred
to the customer.
Refunds Policy:
1. We DON'T refund for change of mind in any case, However we do offer exchange
if within 7 days of purchase date and items are brand new not installed (choose carefully)
2. We do offer refund by law.
3. If we do any other type of refunds (Not By Law) there will be a $45 admin handle fee and 20%
restocking fee charged. Items MUST be returned in brand new perfect condition unused.
All post costs and handle fees are NOT refundable.
How to maintain your ebike kit or complete electric bikes.
200-500w- approx every 1500-2000km change the gearbox grease.
650-1200w- approx every 1000-1500km change the gearbox grease.
Keep the chain + gears clean & lubed every 150-300km for best results.
Check the nuts & bolts are still nice and tight every once in a while.
How to maintain your battery LiFePO4 & Lithium family systems.
DOD (Depth of discharge)
If you want the maximum recharge cycles your battery can do then only discharge the battery 80% DOD and this will ensure your battery health stays good over longer periods, make sure to never leave any battery in its discharged state as this can damage the cells internally if the voltage is left too low.
These battery systems have NO memory effect so you can charge them at any point during the discharge cycle.
With BMS (Battery Monitoring System) The battery will cut out the power when the volts is at the minimum, this protects against over-discharge, however you must still charge it once this cut-out occurs. You need only charge
the battery after each full discharge use and the BMS will take care of the battery for you.
Without BMS just means you MUST make sure you stop use of your battery once the RED warning led light on your ebikes throttle comes on, By doing this the battery cells will not go below the minimum voltage, Always charge the battery after full discharge ASAP to ensure long life cycles.
Always unplug your battery if it’s not in use for long periods (eg: 3 days+) as all electrics will have a standby drain.
If a battery is left plugged in it can drain the cells in a matter of 5-10 days below the minimum voltage and may damage the cells.
Chargers for battery systems
Looking after your charger is easy, just make sure its set to 220/230 or 240 Volts in Australia.
Our 5 Stage chargers are intelligent and will charge your battery without you doing anything after it’s plugged in and turned on.
You need only come back in a few hours and unplug your now fully charged battery and turn the charger off, we recommend not leaving any type of charger plugged into a battery more than 24 hours just to be safe.
Do not leave a charger turned on if no battery is being charged just to be safe again.
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